Hertfordshire College is dedicated to offer the assistance necessary for students to enhance their learning. Numerous resources for student support and guidance, addressing both academic and overall well-being, are available to students.

The Programme Leader is responsible for the day-to-day running of the programme. The Programme Leader advises students on all matters related to their academic performance and progression through the course. They will also refer students to other central support services when necessary.

A Programme Handbook will be given to all students at the beginning of each academic year, both as hard copy and also electronically. In the handbook, University and Programme regulations and guidance plus information are included.

Student Support Hub

Student Support Hub is committed to assisting students with any challenges that may affect their academic progress, well-being, and overall experience. They serve as valuable sources of information and guidance, and their support is available to all students.

Student Support Hub includes full-time Personal Tutor(s) and Assistant Programme Leader(s). They will be an important point of contact. Full time Personal Tutor(s) is responsible for day-to-day students’ affairs management and service, providing advice on non-academic issues such as finance and welfare, accommodation, careers, etc. They are the first point of contact with whom students can turn to for guidance on non-academic issues. No appointment is necessary just turn up and students will be seen on a first come first serve basis. Every 40 students will also be allocated an Assistant Programme Leader, who is a member of academic staff in Hertfordshire College, CIT. They are the first point of contact with whom students can ask for personal academic advice.

Academic Support Hub

The College is committed to support students in their academic success, offering a comprehensive array of dedicated assistance and resources when needed. Whether it's specialised support in English, Maths and Computer Programming or personalised advice on locating optimal resources and effectively managing workload and assignments, our approachable team of experts are here to help.Students can make contact by email to schedule an appointment. The following support services are available:

·        Academic English support

·        Maths support

·        Computer programming support

·        Technical writing support

·        Academic skills, wellbeing support, and enhancement activities

Induction Week

During the initial week of each semester, Programme Leaders and Module Leaders will present an overview of the modules that students will be studying in the upcoming semester. Additionally, Assistant Programme Leaders and/or Programme Leaders will engage with if students are facing learning challenges and offer academic support and guidance.

·    Programme Introduction: Delivered by Programme Leaders, this session aims to provide students with a comprehensive understanding of the academic programme they’re about to embark upon.

·   Module Introduction: Delivered by Module Leaders, this session aims to provide students with an overview of the modules that will be studied in the semester.

Student Forum

These sessions are organised to establish a recurring communication platform between the College management team and students, these meetings typically occur twice per semester. Students can engage in direct, in-person communication, sharing both learning and life experiences. This forum provides a platform for students to voice their opinions, ensuring that feedback is acknowledged and acted upon.